Help / FAQs

1. ORDERS AND SHIPPING

How long will it take to receive my order?
In mainland Spain and Portugal, shipments arrive within 24-48 business hours. In the Balearic Islands, Canary Islands and the European Union, the average delivery time is 3-6 business days, and in the rest of the countries outside the European Union, it will depend on the geographical area and customs clearance. It may vary between 6-15 days.

Do you offer free shipping?
Yes. Enjoy free shipping from 40€ in Spain and Portugal, and from 80€ in the European Union and the United States. In islands and in the rest of the countries outside the European Union and the United States, shipping has an associated cost. Please check our delivery and returns section.

Can I track the status of my order?
Yes. Once your order leaves our factory in Mataró (Barcelona), you will receive an email with the tracking number.

Do you ship internationally?
Yes, we do international shipping. If you do not find your country when placing the order, please send us an email at comercial@zedesa.es
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2. EXCHANGES AND RETURNS

Can I return or exchange my order?
Yes. We offer 14 days for exchanges or returns on t-shirts, pajamas, and accessories.

What if I order the wrong size in underwear?
For hygiene reasons, we do not accept returns of underwear, but we offer a free size exchange if the product keeps the security seal intact.

How do I process an exchange or return?
Write to us at info@zedesa.es indicating your order number and we will send you the instructions for collection.
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3. SIZES AND FIT
How do I know my size?
In each product sheet you will find a link to our size guide. In addition, you can write to us and our team will personally advise you.

What if I don’t get the size right?
The size exchange is free so you can find your perfect fit.
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4. MATERIALS AND SUSTAINABILITY

What materials do you use at ZD?
We work exclusively with premium fabrics designed to combine comfort, durability and respect for the environment:

·        - Egyptian cotton: long fibers, high resistance and softness that improves with washing.

·        - Organic cotton: grown without pesticides or chemicals, hypoallergenic and environmentally friendly.

·        - 100% Mercerized cotton: special process that provides shine, resistance and an elegant finish.

·        - MicroModal®: ultra-fine beechwood cellulose fiber, very light, fresh and breathable.

·        - Soy fiber: silky feel, perceived as hypoallergenic, ideal for sensitive skin.

Are your garments sustainable?
Yes. All our fabrics are OEKO-TEX® Standard 100 certified (guaranteeing the absence of harmful substances) and we produce under the amfori BSCI standard (social responsibility throughout the supply chain). In addition, our suppliers also hold all kinds of social and environmental certifications. Check our Sustainability page for more information.

Where do you manufacture your garments?
All our collections are made in Mataró (Barcelona, Spain) since 1920, committed to local production, proximity and traceability.
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5. PAYMENTS AND SECURITY

What payment methods do you accept?
We accept credit/debit cards (with secure 3D Secure system), PayPal, Apple Pay/Google Pay, Bizum, bank transfer and cash on delivery (with an additional cost of 7.26€ in Spain and Portugal).

Is it safe to buy on your website?
Yes. We use SSL security protocols and encrypted payment systems that guarantee the protection of your data.
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6. CUSTOMER SERVICE

How can I contact you?
You can write to us at info@zedesa.es, or through the contact form on the website. We respond within a maximum of 24 business hours.
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